Frequently Asked Questions
Everything you need to know about your Marc Nolan experience.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How do Marc Nolan shoes fit compared to other brands?
Our shoes generally run true to size. If you are between sizes or have a particularly wide foot, we recommend sizing up by half a size for the most comfortable fit.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once shipped, you will receive an email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What materials do you use in your footwear?
We pride ourselves on using premium materials, including full-grain leathers, high-quality suede, and memory foam insoles for maximum comfort and durability.
How should I care for my Marc Nolan shoes?
We recommend using a leather conditioner for our smooth leather styles and a suede brush for our suede options. Avoid direct heat and store them in the provided dust bags.